Easiest fix for surface pro sound not working

surface pro sound not working

Sound not working on surface pro 6/7? disconnecting constantly?

I have been using a Microsoft surface pro 6 for quite a while now (over a year). The problem that keeps reoccurring is the ‘audio device not detected’ error, which causes the sound to stop working. As it kept happening repeatedly I thought to research a little into the problem and why its Microsoft surface specific. In my case the sound was not working on my surface pro only when a Bluetooth device was connected such as Airpods. I had tried many different solution online and only 1 seemed to have worked for me.

How to fix this issue

The only working solution I found was to upgrade my surface pro 6’s drivers. I purchased my device a year ago and hadn’t updated/upgraded the drivers since then. This was the most probable cause of this issue. Selecting the correct drivers for my device & installing them solved the problem. I have left a link below to the Microsoft support page. Select your surface model and it should redirect you to download the drivers.

https://support.microsoft.com/en-gb/help/4023482/surface-download-drivers-and-firmware

Be sure to the select the correct drivers for your device/model and windows version/build. Each installation file is around 400MB and you do not want to be downloading them repeatedly of course. In order to find your devices windows version/build you can follow the steps below:

  1. Press the windows key and type in ‘system information’
  2. Once system information is open you should see something like ‘Version – 10.0.17134 Build 17134
  3. On the Microsoft download page select the installation file that matches your build. For example my one would look like ‘SurfacePro6_Win10_17134_19.092.25300.0.msi’

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